🧾 Return Policy for Bricked Ship House
Last updated: [12.5.25] Thank you for shopping at Bricked Ship House.
We want you to be happy with what you bought, and we know sometimes things don’t work out. This page explains how returns and refunds work in our store.
1. Do we accept returns?
Yes, we accept returns on most items.
You can request a return within 30 days of the delivery date shown on the tracking.
Items must be returned in the same condition you received them.
If your item arrives damaged, defective, or not as described, please contact us as soon as possible so we can help you make it right.
2. Return window & condition of items
To be eligible for a return:
Your item must be in the same condition you received it.
For footwear & apparel: unworn (other than trying on), unwashed, with original tags/packaging if applicable.
For tools & equipment: unused or tested only in a way that doesn’t cause wear or damage.
For pre-owned items: in the same condition shown and described in the listing.
You must contact us within 30 days of delivery to start the return.
We may decline or reduce a refund if an item is returned with significant new wear, damage, or missing parts compared with how it was originally shipped.
3. Items that are not returnable
The following items are final sale and generally cannot be returned unless they arrive damaged or significantly not as described:
Clearance / marked “Final Sale”
Gift cards
Personal use items that have been opened/used (for example: some protective gear, hygiene-related products, or items where safety/health cannot be guaranteed once opened)
Any item returned outside the 30-day window
If you’re unsure whether your item is returnable, please contact us before purchasing or before sending a return.
4. How to start a return
To start a return:
Contact us
Use the Contact page on our website, or
Email us at: deals@BrickedShipHouse.com
Please include:
Your order number
The item(s) you want to return
A short explanation of why you’re returning the item
Photos if the item is damaged or not as described
Wait for approval
We’ll respond with instructions and the return shipping address.
Please do not send items back without contacting us first—unapproved returns may not be processed.
Ship the item back
Pack the item securely (ideally in the original packaging if possible).
Include your order number inside the package.
Use a trackable shipping service so you have proof it was returned.
5. Who pays for return shipping?
If the return is due to our error (wrong item sent, damaged in transit, significantly not as described), we will cover or reimburse reasonable return shipping costs, or provide a prepaid label where possible.
If you’re returning an item for any other reason (changed your mind, ordered the wrong size, no longer need the item, etc.), you are responsible for return shipping costs.
Original shipping charges are generally non-refundable, unless the return is due to our error.
6. Refunds
Once we receive and inspect your return:
We’ll email you to let you know we’ve received it and whether the refund is approved.
Approved refunds are issued to your original method of payment.
We aim to process refunds within 3–5 business days after receiving your return.
Your bank or card issuer may take additional time (usually 3–10 business days) to post the refund to your account.
If there is any issue with your return (for example, the item is significantly different from the condition it was shipped in), we will contact you to discuss options.
7. Exchanges
We don’t currently offer automatic exchanges.
If you’d like a different size, color, or item:
Start a return for the original item (if it’s eligible).
Place a new order for the item you want instead.
This helps keep inventory accurate and speeds up the process for you.
8. Damaged, incorrect, or missing items
If your order arrives damaged, missing items, or you receive the wrong product:
Contact us within 7 days of delivery.
Include:
Your order number
Photos of the packaging and the item(s)
We’ll review the situation and work with you on a replacement, refund, or other solution.
9. Late or missing refunds
If you haven’t received a refund after we’ve confirmed it was processed:
Check with your bank or card company—sometimes it takes a few days to post.
If you’ve done that and still don’t see it, contact us and we’ll help look into it.
10. How to contact us
If you have any questions about this policy or need help with a return:
Use the Contact page on our website, or
Email us at: deals@BrickedShipHouse.com
Please include your order number in all messages so we can help you faster.
🔐 Not legal advice: This policy is meant to make things clear and fair for both of us. If any part of this policy conflicts with consumer protection laws in your region, those laws will apply.
Click here for our Shipping Policy
